How to Manage the IT Help Desk, Second Edition (Computer Weekly Professional)
Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT
This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies.
This book gives you techniques for:
*Justifying staff and other expenditure
* Gaining senior management support
* Getting the users on your side
* Running a motivated and productive team
* Designing and managing services and service levels
The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on:
* Customer Relationship Management - definition and the role of the helpdesk
* E-Support and the Internet
* Contrasting the Call Center and the Helpdesk
* first, second and third line support
* Operational Level Agreements
* Strategies for backlog management
* Telephone technologies in user support
In addition there is:
* A new Template for a Service Level Agreement
* An Improved cost justification model for the Internal Helpdesk
* A New cost justification model for the External Helpdesk
New topics include:
- Lines of support
- The rise of the call center
- Knowledge bases
- The Intranet
- The Internet
- The external helpdesk
- Backlog management
- Industry standards
- Calculating headcountReflects technological advancements in software and the Internet
Covers new ways of working: teleworking; virtual offices; keeping staff and customers connected through corporate networks from remote locations.
List Price: $ 75.95
Price: $ 41.11
Finite Fields: Theory and Computation: The Meeting Point of Number Theory, Computer Science, Coding Theory and Cryptography (Mathematics and Its Applications)
This book provides an exhaustive survey of the most recent achievements in the theory and applications of finite fields and in many related areas such as algebraic number theory, theoretical computer science, coding theory and cryptography. Topics treated include polynomial factorization over finite fields, the finding and distribution of irreducible primitive and other special polynomials, constructing special bases of extensions of finite fields, curves and exponential sums, and linear recurrent sequences. Besides a general overview of the area, its results and methods, it suggests a number of interesting research problems of various levels of difficulty. The volume concludes with an impressive bibliographical section containing more than 2300 references.
Audience: This work will be of interest to graduate students and researchers in field theory and polynomials, number theory, symbolic computation, symbolic/algebraic manipulation, and coding theory.
List Price: $ 129.00
Price: $ 99.99
Other posts like this, by keyword:
Help:
Cook Healthy Today: 330 Tasty Recipes to Help You Lose Weight (Better Homes & Gardens Cooking) Reviews ...
I am looking for a specific monologue from the play Brighton Beach Memoirs. Can anyone help please? ...
Q&A: What’s the difference between “fuimos” and “eramos” in espanol? Help a brotha out..? ...
How Occult Virtues Are Infused Into Things By Ideas Through The Help Of The Soul – Pamphlet ...
How Occult Virtues Are Infused Into The Several Kinds Of Things By Ideas Through The Help Of The Soul Of The World And The Rays Of The Stars ...
PMP Exam Prep: All the Help You Need, From Start to Finish (Video Training for the PMP Certification Exam) ...
Red Nose Day: Wine Relief and other tasty ways to help Comic Relief ...
The Encyclopedia of Parenting-from a to Z-So Help Me God! ...
Yogababy : Exercises to Help You Bond With Your Baby Physically, Emotionally and Spiritually ...
How can I use a degree in finance to help others? ...
Professional:
Using Internet Primary Sources to Teach Critical Thinking Skills in World Literature (Libraries Unlimited Professional Guides in School Libr ...
From Technical Professional to Entrepreneur: A Guide to Alternative Careers ...
Creating a Coaching Culture for Professional Learning Communities Reviews ...
The Continuing Professional Development of Educators: Emerging European Issues ...
The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services ...
Woodworking with the Router: Professional Router Techniques and Jigs Any Woodworker Can Use (American Woodworker) ...
Pick Your Poison (Faithgirlz! / Boarding School Mysteries) ...
Basics of Technical Communicating (Professional Reference Bk.) ...
Publications Management: Essays for Professional Communicators (Baywood’s Technical Communications Series) ...
Crystal Reports 2008 Certification Questions and Answers: 1000 Plus Questions – Business Objects Certified Professional ...
Edition:
Il Libro Di Sidrach, Pubbl. Da A. Bartoli. Pt.1, Testo (Italian Edition) ...
Oracle PL/SQL Programming, Third Edition ...
A+ Certification Training Guide, Second Edition (OTHER NEW RIDERS) ...
Hiking: Revised Edition (Edge Books) ...
Breaking News on Supplements & Nutrition – North America EU edition ...
La Naranja que Rueda (Audio Libro) (Spanish Edition) ...
Diccionario de argot espanol / Dictionary of Spanish Slang (Biblioteca de Consulta / Reference Library) (Biblioteca Tematica / Thematic Libr ...
Doing Family Therapy, Second Edition: Craft and Creativity in Clinical Practice (The Guilford Family Therapy Series) ...
Mike Meyers’ CompTIA Security+ Certification Passport, Second Edition (Mike Meyers’ Certification Passport) ...
Vergleich der Auswirkungen eines Krafttrainings mit geringem gegenüber hohem Volumen auf die Muskelhypertrophie und die Maximalkraft bei fo ...
Reviews:
HOBBY, GLADYS LOUNSBURY (1910-1993): An entry from Gale’s World of Microbiology and Immunology Reviews ...
The 2009 Import and Export Market for Iron or Steel Nails, Tacks, and Staples Excluding Staples in Strips for Office Use and Articles with C ...
Making Creativity Accountable: How Successful Advertisers Manage Their Television and Print Reviews ...
Introduction to Laser Diode-Pumped Solid State Lasers (SPIE Tutorial Texts in Optical Engineering Vol. TT53) Reviews ...
The Art Of Date Selection : Personal Date Selection For Personal Activities and Endeavours Reviews ...
Family-Style Meals at the Hali’imaile General Store Reviews ...
Naturally Curious: A Photographic Field Guide and Month-by-Month Journey Through the Fields, Woods, and Marshes of New England Reviews ...
The TOON Treasury of Classic Children’s Comics Reviews ...
Angels Dance And Angels Die: The Tragic Romance of Pamela and Jim Morrison Reviews ...
Joan of Arc and Spirituality (New Middle Ages) Reviews ...
Second:
A+ Certification Training Guide, Second Edition (OTHER NEW RIDERS) ...
Doing Family Therapy, Second Edition: Craft and Creativity in Clinical Practice (The Guilford Family Therapy Series) ...
Mike Meyers’ CompTIA Security+ Certification Passport, Second Edition (Mike Meyers’ Certification Passport) ...
Running a Side Business: How to Create a Second Income Reviews ...
Medical Uses of Statistics, Second Edition ...
Introduction to Architectural Science, Second Edition: The Basis of Sustainable Design ...
Blind Trust (Second Chances Series #3) ...
Justice League of America: Second Coming v. 5 ...
The American Heritage English as a Second Language Dictionary Reviews ...
Guide to Computer Forensics and Investigations, Second Edition ...
computer:
The computer is always entertaining. ...
Computational Number Theory and Digital Signal Processing (Computer Science & Engineering) Reviews ...
Mmorpg: How a computer game becomes deadly serious ...
How i will make the configure 1 computer to others computers? ...
Software Engineering: A Practitioner’s Approach (McGraw-Hill International Editions: Computer Science Series) ...
what’s the difference between computer science and computer engineering? ...
Non-Photorealistic Computer Graphics: Modeling, Rendering, and Animation (The Morgan Kaufmann Series in Computer Graphics) ...
Guide to Computer Forensics and Investigations, Second Edition ...
Software Engineering and Computer Games ...
Programming of Computer Numerically Controlled Machines ...
Desk:
my desk @ work ...
Photoshop CS All-in-One Desk Reference For Dummies ...
Excel 2002 All-in-One Desk Reference for Dummies Reviews ...
Five Minutes to a Great Real Estate Letter: A Desk Reference for Top-Selling Agents (with CD-ROM) Reviews ...
Desk Ref (2nd Edition; Shirt Pocket Reference Series) ...
FileMaker 8 Functions and Scripts Desk Reference ...
Steigerman’s premium piano fills productive new niche: not just another bargain-priced Chinese piano, Steigerman’s newest line o ...
Manage:
Making Creativity Accountable: How Successful Advertisers Manage Their Television and Print Reviews ...
Bipolar and Pregnant: How to Manage and Succeed in Planning and Parenting While Living with Manic Depression ...
How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work ...
How To Manage An Effective Nonprofit Organization: From Writing And Managing Grants To Fundraising, Board Development, And Strategic Plannin ...
Concern is in reactors’ design ...
Weekly:
Interviewing (National Business Employment Weekly Career Guides) ...
Weekly design agenda: New York design show, TEFAF, Midcentury Modern ...
Report: NYC a bargain compared to rest of world.(NEWS): An article from: Real Estate Weekly Reviews ...
Entertainment Weekly: The 100 Greatest Entertainers ...
Disney Pixar: 2011 Weekly Postcard Calendar ...
USA Today Baseball Weekly 2000 Almanac (USA Today Baseball Weekly Almanac) Reviews ...
Corporate Social Responsibility Weekly Recap (March 16 â€" March 23, 2011) ...
Bargain hunters begin to circle retail market.: An article from: Real Estate Weekly ...
Paranormal America: Ghost Encounters, UFO Sightings, Bigfoot Hunts, and Other Curiosities in Religion and Culture ...
The Weekly Amusement from Saturday Decemr. 24th, 1763 to Saturday Decemr. 29 1764 or an useful and agreeable miscellany of literary entertai ...
No comments:
Post a Comment